Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the R&B Coach OS application (the "App") and the personal training services provided by R & B Fitness Limited, trading as R&B Fitness ("we", "us", "our"). By creating an account or using the App, you agree to be bound by these Terms.

R & B Fitness Limited is a company registered in England and Wales under company number 13504467. Our business and correspondence address is 9 Bedford Business Centre, Mile Road, Bedford MK42 9TW.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use the App.

2. Service Description

R&B Fitness provides the following services through the App:

• Personalised workout programmes (including 5 to 1 PT, 12 to 1 PT, and group session formats)
• Nutrition tracking and guidance
• Body composition and progress tracking
• Session booking and scheduling
• Weekly check-ins and coach communication
• Community features for client interaction
• Exercise library with video demonstrations
• Wearable device integration (Google Fit, Apple Health) for recovery and activity tracking

We reserve the right to modify, update, or discontinue any features of the App at any time. We will notify you of any significant changes that affect your use of the service.

3. Account Registration and Responsibilities

To use the App, you must:

• Be at least 16 years of age
• Provide accurate and complete information during registration
• Complete the onboarding process, including the PAR-Q (Physical Activity Readiness Questionnaire) and consent forms
• Keep your login credentials secure and not share them with others
• Notify us immediately if you suspect unauthorised access to your account

If you are under 18, a parent or guardian must read and agree to these Terms on your behalf and takes responsibility for your membership and payments. We may ask for confirmation of this consent at any time.

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Membership and Payments

Membership plans and pricing are displayed on our pricing page and may be updated from time to time. By purchasing a membership, you agree to the following:

• Payment processing: all payments are processed securely through Stripe. We do not store your full payment card details
• Recurring payments: memberships are billed on a recurring basis (monthly, depending on your plan) unless cancelled in accordance with the cancellation policy below
• Fixed-term memberships: when you sign up to a fixed-term membership (for example a 3, 6 or 12 month 5 to 1, 12 to 1, 1 to 1, online coaching or massage plan), you are committing to the full term and to every monthly payment due during that term. This is a minimum commitment that you agree to and sign up to at the start. These longer memberships are offered at a lower monthly price than a rolling monthly membership, in return for your commitment to the full term, so the discounted rate reflects the whole term rather than a single month. If you stop attending, stop your payments, or ask to leave before the end of the term, the remaining payments for the full term stay due and payable. A fixed-term membership cannot be cancelled before its end date except under the 7 day satisfaction period, your statutory rights, or at our discretion, each set out below
• Monthly rolling memberships: cancel with at least 14 days notice before your next billing date. Cancellations take effect at the end of your current billing period
• Auto-renewal: at the end of a fixed-term contract, your membership will automatically renew for the same term unless you cancel at least 30 days before the contract end date. You will receive a reminder before renewal
• 7 day satisfaction period: if you are not happy with your membership, you may ask us to cancel and refund it within the first 7 days of your start date. After the first 7 days your membership is non-refundable, except as set out below
• Your statutory rights (online and distance sign-ups): if you signed up online, over the phone or otherwise without meeting us in person, you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase. If you asked us to start your coaching or treatment within that period, we may deduct a fair charge for any sessions or services already provided
• Otherwise non-refundable: apart from the 7 day satisfaction period and any statutory right above, all membership fees are non-refundable once your term has begun or your first session has been attended. Refunds on an auto-renewed term are available within 7 days of the renewal date only
• Cancellation at our discretion: in genuine exceptional circumstances, such as serious illness or injury, or moving away from the area, you can write to us and we may, entirely at our discretion, agree to pause, cancel or refund part of your membership. This is a goodwill gesture decided case by case, and is not an automatic entitlement
• Price changes: we will give you at least 14 days' notice before any price increase takes effect

5. Booking and Cancellation Policy

The following rules apply to session bookings:

• Booking: sessions can be booked through the App subject to availability
• Cancellation notice: you must cancel or reschedule a booked session at least 24 hours before the scheduled start time
• Late cancellations: sessions cancelled with less than 24 hours' notice will be marked as attended and counted towards your session allowance
• No-shows: failure to attend a booked session without prior notice will be treated as a late cancellation
• Coach cancellations: if we need to cancel a session, we will give you as much notice as possible and offer a replacement session
• Session allowance: your membership includes a set number of sessions for each billing period (usually one month). These sessions are allocated for that period and are intended to be used within it
• Unused sessions: any sessions you have not used by the end of your billing period will normally be lost. As a goodwill gesture, we may carry unused sessions over into the following billing period, up to your standard monthly allowance
• Goodwill carryover: where sessions are carried over in this way, they must be used within that next billing period. They cannot be carried over a second time, so any that remain unused at the end of that period will expire. Carryover is offered entirely at our discretion as a goodwill gesture and is not a guaranteed or ongoing entitlement

6. Health Disclaimer

Important: The services provided through the App, including workout programmes and nutrition guidance, are for general fitness purposes only and do not constitute medical advice.

• You should consult your GP or a qualified medical professional before starting any new exercise or nutrition programme, particularly if you have any pre-existing medical conditions, injuries, or concerns
• You are responsible for disclosing all relevant medical information in your PAR-Q and for updating us if your health circumstances change
• You participate in all exercises and activities at your own risk
• If you experience pain, dizziness, or discomfort during exercise, you should stop immediately and seek medical attention
• Nutrition guidance provided is general in nature and is not a substitute for advice from a registered dietitian or medical professional

7. AI-Powered Features

The App includes features powered by artificial intelligence ("AI"), including but not limited to: personalised programme suggestions, exercise form analysis, nutritional guidance, coaching chat, and content recommendations.

• Not a substitute for professional advice: AI-generated suggestions are for general fitness guidance only. They do not constitute medical, dietetic, or physiotherapy advice. Always consult a qualified professional for specific health concerns
• Accuracy: while we strive for accuracy, AI-generated content may occasionally contain errors or suggestions that are not appropriate for your specific circumstances. Your coach reviews and oversees all AI-assisted programming
• Data processing: AI features may process your fitness data, workout history, and messages through third-party AI providers (see our Privacy Policy for details). This data is used solely to deliver coaching services
• Human oversight: all AI-assisted programming and recommendations are subject to review by your human coach. R&B Fitness retains responsibility for the quality and safety of all coaching delivered through the App

8. Wearable Device Integration

The App may offer integration with third-party wearable devices and health platforms, including Google Fit (via Health Connect) and Apple Health. By connecting these services, you acknowledge:

• Third-party terms: your use of Google Fit, Apple Health, and other wearable platforms is governed by their respective terms of service and privacy policies. We are not responsible for the operation or availability of these third-party services
• Data accuracy: wearable data (steps, heart rate, sleep, HRV, etc.) is provided by your device and its manufacturer. We display and use this data in good faith but cannot guarantee its accuracy or completeness
• Optional feature: wearable integration is entirely optional. Your coaching experience will continue without it, though certain insights may be less detailed
• Disconnection: you can disconnect any wearable device at any time through the App. This will stop new data collection from that source

9. Intellectual Property

All content within the App, including but not limited to workout programmes, exercise descriptions, coaching materials, design elements, logos, and software, is the intellectual property of R&B Fitness and is protected by copyright and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content from the App without our written permission
• Share your workout programmes or coaching materials with individuals who are not R&B Fitness clients
• Use our branding, logos, or materials for any commercial purpose
• Reverse engineer, decompile, or attempt to extract the source code of the App

10. User Content

When you post content through the App (such as community posts, comments, check-in photos, or progress photos), you:

• Retain ownership of your content
• Grant R&B Fitness a non-exclusive, royalty-free licence to use, display, and store your content within the App for the purpose of providing our services
• Confirm that your content does not infringe any third party's rights
• Agree not to post content that is offensive, harmful, misleading, or illegal

We reserve the right to remove any user content that violates these Terms or that we consider inappropriate, without prior notice.

11. Acceptable Use

When using the App, you agree not to:

• Use the App for any unlawful purpose
• Attempt to gain unauthorised access to other users' accounts or data
• Interfere with or disrupt the App's functionality
• Upload malicious software, viruses, or harmful code
• Harass, bully, or intimidate other users through community features
• Impersonate any person or entity
• Use automated tools to scrape or extract data from the App

12. Limitation of Liability

To the maximum extent permitted by law:

• R&B Fitness provides the App and services on an "as is" and "as available" basis
• We do not warrant that the App will be uninterrupted, error-free, or free from viruses
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the App or our services
• Our total liability to you for any claims arising from these Terms or your use of the App shall not exceed the total amount you have paid to us in the 3 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

13. Termination

We may suspend or terminate your access to the App if:

• You breach any of these Terms
• You fail to make required payments
• Your behaviour poses a risk to other users or to our business
• We are required to do so by law

You may terminate your account at any time by contacting us. Upon termination, your right to use the App ceases immediately. We may retain certain data as described in our Privacy Policy.

14. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so we can try to resolve it informally. You can reach us at [email protected].

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes through the App or by email. Continued use of the App after changes take effect constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us:

R & B Fitness Limited (trading as R&B Fitness)
Registered in England and Wales, company number 13504467
9 Bedford Business Centre, Mile Road, Bedford MK42 9TW
Email: [email protected]