Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the R&B Coach OS application (the "App") and the personal training services provided by R&B Fitness ("we", "us", "our"). By creating an account or using the App, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use the App.

2. Service Description

R&B Fitness provides the following services through the App:

• Personalised workout programmes (including 5-to-1 and group session formats)
• Nutrition tracking and guidance
• Body composition and progress tracking
• Session booking and scheduling
• Weekly check-ins and coach communication
• Community features for client interaction
• Exercise library with video demonstrations

We reserve the right to modify, update, or discontinue any features of the App at any time. We will notify you of any significant changes that affect your use of the service.

3. Account Registration and Responsibilities

To use the App, you must:

• Be at least 16 years of age
• Provide accurate and complete information during registration
• Complete the onboarding process, including the PAR-Q (Physical Activity Readiness Questionnaire) and consent forms
• Keep your login credentials secure and not share them with others
• Notify us immediately if you suspect unauthorised access to your account

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Membership and Payments

Membership plans and pricing are displayed on our pricing page and may be updated from time to time. By purchasing a membership, you agree to the following:

• Payment processing: all payments are processed securely through Stripe. We do not store your full payment card details
• Recurring payments: memberships are billed on a recurring basis (weekly or monthly, depending on your plan) unless cancelled
• Cancellation: you may cancel your membership at any time. Cancellations take effect at the end of your current billing period. No refunds are given for partial billing periods
• Refunds: refunds are considered on a case-by-case basis at our discretion. If you are unsatisfied with the service, please contact us within 14 days of your initial purchase
• Price changes: we will give you at least 14 days' notice before any price increase takes effect

5. Booking and Cancellation Policy

The following rules apply to session bookings:

• Booking: sessions can be booked through the App subject to availability
• Cancellation notice: you must cancel or reschedule a booked session at least 24 hours before the scheduled start time
• Late cancellations: sessions cancelled with less than 24 hours' notice will be marked as attended and counted towards your session allowance
• No-shows: failure to attend a booked session without prior notice will be treated as a late cancellation
• Coach cancellations: if we need to cancel a session, we will give you as much notice as possible and offer a replacement session

6. Health Disclaimer

Important: The services provided through the App, including workout programmes and nutrition guidance, are for general fitness purposes only and do not constitute medical advice.

• You should consult your GP or a qualified medical professional before starting any new exercise or nutrition programme, particularly if you have any pre-existing medical conditions, injuries, or concerns
• You are responsible for disclosing all relevant medical information in your PAR-Q and for updating us if your health circumstances change
• You participate in all exercises and activities at your own risk
• If you experience pain, dizziness, or discomfort during exercise, you should stop immediately and seek medical attention
• Nutrition guidance provided is general in nature and is not a substitute for advice from a registered dietitian or medical professional

7. Intellectual Property

All content within the App, including but not limited to workout programmes, exercise descriptions, coaching materials, design elements, logos, and software, is the intellectual property of R&B Fitness and is protected by copyright and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content from the App without our written permission
• Share your workout programmes or coaching materials with individuals who are not R&B Fitness clients
• Use our branding, logos, or materials for any commercial purpose
• Reverse engineer, decompile, or attempt to extract the source code of the App

8. User Content

When you post content through the App (such as community posts, comments, check-in photos, or progress photos), you:

• Retain ownership of your content
• Grant R&B Fitness a non-exclusive, royalty-free licence to use, display, and store your content within the App for the purpose of providing our services
• Confirm that your content does not infringe any third party's rights
• Agree not to post content that is offensive, harmful, misleading, or illegal

We reserve the right to remove any user content that violates these Terms or that we consider inappropriate, without prior notice.

9. Acceptable Use

When using the App, you agree not to:

• Use the App for any unlawful purpose
• Attempt to gain unauthorised access to other users' accounts or data
• Interfere with or disrupt the App's functionality
• Upload malicious software, viruses, or harmful code
• Harass, bully, or intimidate other users through community features
• Impersonate any person or entity
• Use automated tools to scrape or extract data from the App

10. Limitation of Liability

To the maximum extent permitted by law:

• R&B Fitness provides the App and services on an "as is" and "as available" basis
• We do not warrant that the App will be uninterrupted, error-free, or free from viruses
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the App or our services
• Our total liability to you for any claims arising from these Terms or your use of the App shall not exceed the total amount you have paid to us in the 3 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Termination

We may suspend or terminate your access to the App if:

• You breach any of these Terms
• You fail to make required payments
• Your behaviour poses a risk to other users or to our business
• We are required to do so by law

You may terminate your account at any time by contacting us. Upon termination, your right to use the App ceases immediately. We may retain certain data as described in our Privacy Policy.

12. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so we can try to resolve it informally. You can reach us at info@randbfitness.co.uk.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes through the App or by email. Continued use of the App after changes take effect constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

R&B Fitness
Bedford, Bedfordshire, United Kingdom
Email: info@randbfitness.co.uk